COFFEE & CREAM

TERMS AND CONDITIONS

By ordering from Coffee & Cream, you agree to be legally bound by these Terms and Conditions.

PAYMENTS & DEPOSITS

Cakes and Cupcakes
– We require a full prepayment for products featured on the website to confirm the order at least 2 working
days in advance.

Wedding Cake
– We require 50% deposit and is due 4 weeks prior to the cake delivery, as specified on your order form. The remaining balance specified on the invoice must be paid by the Buyer at least 2 weeks before the delivery date.
Failure to complete payment 2 weeks before the delivery date may result in your order being cancelled and your date being made available to someone else.

Payment Methods: Debit, Credit, Paypal, Apple Pay.

REFUNDS & CANCELLATIONS

Cakes and Cupcakes
– For a full refund, cancellation must be made within 5 working days prior to your order collection or delivery date. To cancel your order please contact us. Verbal communication is not acceptable for cancellation. For any later notice, no refund is applied. If you would like to change your date, we will do our best to accommodate.

Wedding Cakes
– The deposit is non refundable. The remaining balance is not refundable with less than 2 weeks’ notice. In the unlikely event that your event date is changed, we will do our best to accommodate the new date subject to availability.

ALTERATIONS

Alterations and amendments must be submitted via email no later than 3 weeks prior to the booked date.
We will assess the request for an alteration, and endeavour to make alteration where possible dependent on the
design and amount of notice given. We will let you know its effect on the price and any agreed timetable.
We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product. e.g., weather conditions. We will let you know of any such changes and we will do our best to keep changes minimal.

THE PRODUCT

Cakes should be consumed within 3 days of receipt and kept refrigerated once cut.

Our cakes sometimes contain non-edible items, such as internal support structures and decorative items such as fresh flowers, kids’ toys, etc. These must be removed before serving or consumption.

ALLERGIES AND SPECIAL DIETARY REQUIREMENTS

Please discuss any allergies or special dietary requirements with us by filling in the form under contact.
We offer various dietary options; however, our products are not suitable for those with allergies as our kitchen handles allergens.

DELIVERY AND COLLECTION

If the cake or products are collected from us, we cannot be held liable for any damages to the cake or products once they have left our premises. The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the Buyer. The cake or products can be very fragile so we advise to drive very slowly and carefully and purchase non-slip matting.

We cannot be held liable for any damages to the cake or products we have delivered once we have delivered and/or set up the cake at the venue or delivery location and received a signature for the safe receipt of the goods on our delivery note (we will deliver with a delivery note – including, time. place of delivery, any inedible items to be removed, and consumable period).